Return shipment

Return policy

• After receiving the goods you have a return period of 14 days
• When returning items, the following points must be observed:
  • the item must be in the undamaged original packaging
  • no signs of washing or use
  • Tags/labels must not be damaged or removed
  • no stains/odors

! If an item is returned to us damaged, worn or in an unsuitable condition, we cannot issue a refund. All items are inspected upon return. !

 

Return costs

• Uniform for all countries/regions: € 4.99

 

How do I register a return?

Log in with your e-mail on our website under “My account” or under the "" button. There you can view your orders and request a return for the corresponding order.

Your request will be checked and processed. If it meets the return conditions, you will receive an e-mail with the return label.

If your request has been rejected, this may be due to the return period having expired. In this case, please contact us by e-mail at support@zhrill.eu and tell us about your request.

 

When will I receive my refund?

The processing time for refunds depends on several factors:

• Shipping service provider: Duration of the return shipment to our warehouse
• Arrival & processing of the return: Inspection and recording of the return shipment
• Payment provider: Processing time depending on the chosen payment method

Once the return has been successfully checked, the refund will be made according to the guidelines of your payment provider.